How can I resolve products being returned with corrosion on the sliders

Please inform our Customer Service department when placing orders for goods for outdoor use. For such goods, we recommend standard puller with silver plated slider, or special plastic sliders. Outdoor goods should be dried before storage. They should not be packed away wet.

Are Opti zips corrosion resistant?

Please inform our Customer Service department when placing orders for goods for outdoor use. For such goods, we recommend standard puller with silver plated slider, or special plastic sliders.

Why is the slider running very heavy / hard?

Check that there is no special process such as turning out the bag that creates high pressure on the slider pushing the slider against the bottom end of the opening. Check that there is sufficient clearance to allow the slider to run smoothly without rubbing against the fabric / leather of the item or the […]