Understanding Coats

Business model

Our vision is be the world’s leading industrial textiles company delivering innovation, digital solutions and sustainable value to all stakeholders.

Our business model provides us with the framework to effectively innovate, design, manufacture, market and deliver high quality products, technical and digital services.

Our purpose
To connect talent, textiles and technology to make a better and more sustainable world
Pioneering a sustainable future Developing innovative textile solutions Delivering industry leading digital services and embracing new technologies Investing in and growing our talent and technical expertise

Our key strengths

Strong customer relationships

We have longstanding relationships across all levels of our customers’ organisations that provide deep market insight. Our global brand teams work with top retailers and brands globally. We work with 30,000 apparel, footwear and accessories customers, 8,500 Performance Materials customers and c.4,000 retailers and brands globally.

Longstanding culture of innovation

We have a longstanding culture of innovation. Our Innovation Hubs provide spaces to collaborate with customers, in which we can provide new solutions to solve their problems or to improve their finished products.

Global asset and supplier base

We are uniquely positioned across the globe to deliver consistently high service levels on short lead times, with the ability to flex our supply chain to meet customer needs in a fast-moving and everevolving environment. We manufacture on 50 sites, across six continents, with 100+ warehouses, the majority of which are connected by a global ERP system which allows us to flex our supply chain in a volatile environment. We have a diverse and global supplier base and carefully manage and monitor our supply chain.

Strong sales and marketing capabilities

Our close interactions with leading global retailers, brands and manufacturers give us the ability to quickly respond to specific needs and pressures. Our global brand teams liaise closely with our top brand customers to ensure a strong network of relationships.

Highly engaged and committed workforce

We have an innovative and solution-focussed culture with a highly engaged, diverse and committed workforce of over 18,000 employees.

World-class manufacturing and quality

We manufacture to high ethical, labour and environmental standards whilst delivering consistent colour and exceptional product quality. Our products are tested and measured against stringent safety standards.

Longstanding reputation for responsibility

‘Doing the right thing’ is in our DNA – we have a longstanding ethical reputation amongst suppliers to the global garment industry, with strong ESG and sustainability credentials.

Industry-leading digital and technical capabilities

We have been at the forefront of digital innovation by component suppliers to the global garment industry for several years. We have an industry-leading set of digital services including colour sampling, online training, e-commerce and supply chain management. We also provide technical support to our customers across the shop floor, with thousands of digital and technological interventions.

Ambitious sustainability targets providing a competitive advantage

A key part of our purpose is to make a better and more sustainable world. We have a very ambitious set of sustainability targets across five pillars of sustainability: water, energy, effluent, social and materials. We gain competitive advantage from helping our customers to de-risk their own supply chains. We also have a fast-growing range of sustainable products made from recycled threads, as well as innovations in biodegradable and water dissolvable threads.