Privacy and Cookie Policy
This Privacy Notice (“Notice”) is effective as of November 2021. Please note that this Notice may be updated to reflect any changes in the way we handle your personal data or any changes in applicable laws.
This page contains important information about our Privacy Notice and explains how Coats protects the personal data we process and control relating to you in connection with your use of Coats’ websites, platforms, portals and applications (together “Sites”) that link to this Notice. The Notice also explains the rights that you have in relation to the processing of your personal data.
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Who is responsible for your personal data?
Who is responsible for your personal data?
Coats is comprised of several different legal entities located around the world, details of which can be found in our Annual Report. This Notice is issued on behalf of Coats and its group of companies, so when we mention “Coats, “we”, “us” or “our” in this Notice, we are referring to the relevant company in the Coats group that is responsible for processing your data.
If you have any questions about this Notice, including any requests to exercise your rights, please contact our Data Protection Officer using the contract details set out below:
Data Protection Officer
Coats Group PLC, The Pavilions, Bridgwater Road, Bristol BS13 8FD
Email: privacy@coats.com
How is your personal data collected
How is your personal data collected
We use different methods to collect personal data including through:
- Direct interactions: you may give us personal data in your direct interactions with us. Such personal data may include Identity and Contact Data, Financial Data, Business Data, Transaction Data, Profile and Usage Data, Technical Data and/or Marketing and Communications Data, which you give us from time to time (i) submitting any of the forms on our websites; (ii) through any of the Sites which we offer or which we have agreed with you to use, (iii) by corresponding with us by email or post, (iv) by speaking to us in person or over the telephone, or (v) whilst visiting our offices or manufacturing units.
- Websites, platforms, portals, applications, and marketing: we may collect Profile and Usage Data, Technical Data and/or Marketing and Communications Data, when you use any of our Sites or when you review the communications or marketing materials we send you.
- Third-party sources: we may receive Identity and Contact Data and/or Financial Data about you from third parties, when you provide your personal data to a third party for the purpose of sharing it with us, for example, recruitment agencies and consultants may provide your personal data with use for recruitment activities.
- Publicly available sources: we may collect Identity and Contact Data and Financial Data from publicly availably sources, including from: i) public registers (e.g. Companies House in the United Kingdom); and ii) other public sources including any services accessible on the internet which you are using for professional networking purposes (e.g. LinkedIn).
How we use your personal data
How we use your personal data
Most commonly, we will use your personal data in the following circumstances:
- to communicate and respond to your requests and/or enquiries to Coats;
- to engage in transactions with our customers, suppliers and business partners and to process orders for Coats’ products and services;
- to analyse, develop, improve, optimise the use and deliver functionality on our Sites, and for their technical and functional management;
- to manage the security and operation of our Sites and networks and systems; and
- to comply with applicable laws and regulations and to operate our business.
We may use personal data for the following commercial purposes:
- to administer subscriptions to Coats’ publications and newsletters;
- to market our products and services or related products and services, and to tailor our marketing and sales activities to your or your company’s interests; and
- to provide select business-to-business services to Coats’ customers using publicly available information about companies, which may include personal data.
Personal data Coats collects
Personal data Coats collects
We may collect and process different kinds of personal data about you, which we have grouped together as follows:
- Identity and Contact Data: includes your name, title, gender, address, telephone number, employment history, education or professional background, job title and function.
- Financial Data: includes your bank account and other data necessary for processing payments and fraud prevention, and other related billing information.
- Business Data: includes information provided in the course of a contractual relationship between you or your organisation and Coats, or otherwise voluntarily provided by you or your organisation.
- Transaction Data: includes details about payments to and from you and other details of the products and services you have purchased from us.
- Technical Data: includes IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites, platforms, portals and applications.
- Profile and Usage Data: includes passwords to Coats’ Sites and information about how you use our Sites, including the products and services you viewed or search for, information sheets downloaded, length of visit and interaction information.
- Marketing and Communications Data: includes your preference in receiving marketing from us and our third parties and your communication preferences.
Legal basis for which we will use your personal data
Legal basis for which we will use your personal data
For personal data collected about you in the European Economic Area (“EEA”), the UK and other relevant jurisdictions, our basis for processing is the following:
- We rely on our legitimate interest in processing identity and contact data and related information about you in order to communicate with you, share information about our products and to respond to your requests.
- In order to engage in transactions with customers, suppliers and business partners, and to process purchases of our products and services, we need to process information about you as necessary to enter into or perform a contract with you.
- We process personal data for marketing and sales activities (including events) based on your consent where so indicated on our Sites at the time your personal data was collected, or further to our legitimate interest to keep you updated on developments around our products and services, which may be of interest to you.
- We rely on our legitimate interest to analyse, develop, improve and optimize our Sites, facilities, products and services, and to maintain the security of our Sites, networks and systems.
- In order to comply with applicable laws and regulations, such as to comply with a legitimate legal process, or to process an opt-out request.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
To the extent you are asked to click or check “I accept”, “I agree” or similar buttons or checkboxes in relation to this Notice, doing so will be considered as providing your consent to process your personal data, only in the countries where such consent is required by law. In all other countries, such action will be considered as a mere acknowledgement and the legal basis of the processing of your personal data will not be your consent but any other applicable legal basis.
Disclosure of your personal data
Disclosure of your personal data
As a global business, your personal data will be shared throughout Coats’ group of companies, and with third parties as set out below.
We may share personal data with the following third parties for a business purpose:
- Third-party service providers (for example, merchant service providers, order fulfilment, analytics, event/campaign management, website management, information technology and infrastructure provision, data hosting, customer service, e-mail delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of Coats.
- Relevant third parties in the event of a reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Coats’ business, assets or shares.
- If we are required to do so by law or legal process, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity such as financial crime.
We may share personal data with the following third parties for a commercial purpose:
- Coats authorised distributors, resellers and sales agents.
- Event / conference / webinar partners, co-hosts and sponsors.
When third parties are given access to personal data, we will implement appropriate contractual, technical and organizational measures to ensure that such information is processed only to the extent that such processing is necessary, consistent with this Privacy Notice, and in accordance with applicable law.
International transfers of personal data
International transfers of personal data
When we share your personal data within Coats, this may involve transferring your personal data outside the EEA and the UK.
Whenever we transfer your personal data out of the EEA and/or the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as:
- Only transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission (in the case of transfers out of the EEA) or the UK Government (in the case of transfers out of the UK).
- Where we use certain service providers, adopting specific contracts approved by the European Commission (in the case of transfers out of the EEA) and/or the UK Government (in the case of transfers out of the UK), in both cases which give personal data the same protection it has within the EEA and/or UK as applicable.
Security of your personal data
Security of your personal data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Although we take appropriate and proportionate steps to manage the risks posed, the transmission of information via the internet is not completely secure, therefore we cannot guarantee the security of your personal data transmitted to our online services.
Third Party Sites
Third Party Sites
Our websites may contain links to other sites which are controlled by third parties, for example the ‘Investor’ page links to the website of our strategic communications partner. We also use social media sites, such as Facebook, Instagram, LinkedIn, Twitter and YouTube and third party platforms to host events, training and seminars. You should review these other sites’ privacy policies. We do not accept any responsibility for the information you provide those sites or their collection and use of your personal data.
Retention
Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
If you want to learn more about the retention periods we apply to your personal data, please contact us by email to: privacy@coats.com.
Your rights
Your rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Details of your rights are set out below:
- Access: this right entitles you to know whether we hold personal data about you and, if we do, to obtain information on and a copy of that personal data.
- Accuracy: this right entitles you to have your personal data be corrected if it is inaccurate or incomplete.
- Objecting: this right entitles you to request that Coats no longer processes your personal data.
- Erasure: this right entitles you to request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes.
- Porting: this right entitles you to receive a copy (in a structured, commonly used and machine-readable format) of personal data that you have provided to Coats, or request Coats to transmit such personal data to another data controller.
- Complain: if you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority, or to seek a remedy through the courts.
You may, at any time, exercise any of the above rights, by contacting: privacy@coats.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Your request should contain a detailed, accurate description of the personal data you want access to. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Right to withdraw consent
Right to withdraw consent
If you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing. Withdrawing your consent does not affect the lawfulness of the processing your personal based on consent before its withdrawal.
To opt-out of receiving our marketing communications please follow the opt-out links on any marketing message sent to you or contact: privacy@coats.com.
Cookies Policy
Last updated: October 2024
At Coats Group plc (referred to as we, us, our or Coats), we take our responsibility to protect your personal information seriously. We ensure its security and comply with relevant data protection and privacy laws. This Cookie Policy applies to this website (Website) and other online services that link to it.
As the data controller, Coats Group plc may collect personal information via cookies on our Websites. For more details on how we use personal information and your rights, please refer to our Privacy Notice.
This Cookie Policy explains how Coats uses cookies to store or collect information on your device when you visit our website, either automatically or based on your choice. It also outlines the purposes for which we use these cookies.
What are Cookies?
A cookie is a small data file placed on your device to help a website recognise you as a unique user. This can happen either for a single session using a “session cookie” (which lasts until you close the browser) or for multiple visits using a “persistent cookie” (which stays until its set expiry date unless you delete it). Some cookies may collect personal information.
Websites use different types of cookies for various functions. Cookies can be either “first-party” (set by us) or “third-party” (set by another website when you use ours).
How Do We Use Cookies?
This Website uses cookies to personalise content and ads, and to analyse traffic. We also share information about your use of our Website with our analytics partners, who may combine it with other data you’ve provided to them or that they’ve collected from your use of their services.
Consenting to the Use of Cookies and Personal Information
When you first visit our Website, we automatically set essential cookies on your device, which are necessary for the website to function properly. For all other types of cookies, you will be asked to provide consent through our built-in consent feature.
If you do not consent, these additional cookies will not be set on your device. While the website will still function, some enhanced and personalised features may not be available without your consent.
Cookies used on our Website
The different categories of cookies are described in more detail in the table below.
How To Control And Delete Cookies
You can at any time change or withdraw your consent to cookies on this Website, using the in-built consent functionality (see cookie statement bar at the bottom of the screen).
Specifically, for Necessary cookies for the delivery of a service, you are unable to reject these cookies. However, for all other cookies, you are able to reject these cookies, but this may impact your personalisation settings.
You can also change your cookie preferences at any time by deleting cookies using your browser. You can reject all cookies (except Necessary cookies) if you prefer not to receive them, and you can have your computer warn you whenever cookies are being used. You can delete the cookies that are already on your computer, and you can set your browser to prevent them from being placed. Disabling cookies may, however, prevent some web services (including on this Website) from working correctly.
To disable Cookies, or to receive a warning whenever cookies are being used, you must adjust your browser settings. You can adjust your browser settings to delete certain cookies. Visit the “Help” section of your browser for how to manage your cookie settings.
You may wish to visit https://allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers as well as general information on cookies. Please note that, as these websites are not owned or operated by us, we are not responsible for any of the content on them.
Learn more about who we are, how you can contact us and how we process or allow others to process your personal data in our Privacy Notice.
Your consent applies to the following domains: www.coats.com.
| Cookies used on this Website | ||
| Necessary | ||
| Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The Website cannot function properly without these cookies. | ||
| Name | Provider | Purpose |
| AEC | Ensures that requests within a browsing session are made by the user, not other sites. | |
| HSID | Contains encrypted records of a user s Google account ID and most recent sign-in time. | |
| SEARCH_SAMESITE | Prevents the browser from sending the cookie along with cross-site requests. | |
| SID | Google, Youtube | Used to authenticate users, prevent fraudulent use of login credentials, and protect user data. |
| SIDCC | Google, Youtube | Provides security to protect user data from unauthorized access. |
| SSID | Google, Youtube | Stores information about how users interact with Google services to improve performance and features. |
| __Secure-1PSIDCC | Google, Youtube | Ensures safe browsing by securing cross-site requests. |
| __Secure-3PSIDCC | Google, Youtube | Ensures safe browsing by securing cross-site requests. |
| __Secure-ENID | Protects the user's data from unauthorized access and enforces security settings. | |
| __cf_bm | Cloudflare (hubspot) | Manages incoming traffic and protects against bots. |
| _cfuvid | Cloudflare (hubspot) | Used by Cloudflare to identify trusted web traffic. |
| cts-cc | Internal (Consent Cookie) | Tracks the user s preferences and consent regarding cookies. |
| lidc | Used for routing by LinkedIn, ensuring that all requests are made consistently. | |
| wordpress_logged_in_06da76d95f07 | WordPress | After login, wordpress sets the this cookie, which indicates when you re logged in, and who you are, for most interface use. |
| wordpress_sec_06da76d95f0779fb0c7 | WordPress | This cookie is used to store your authentication details and its use is limited to the admin area |
| wp-settings-3 | WordPress | customize your view of admin interface, and possibly also the main site interface. |
| wp-settings-time-3 | WordPress | customize your view of admin interface, and possibly also the main site interface. |
| _GRECAPTCHA | Google (reCAPTCHA) | Protects websites from spam and abuse using reCAPTCHA services. |
| recaptcha-ca-e | Google (reCAPTCHA) | Validates users to prevent spam bots. |
| recaptcha-ca-t | Google (reCAPTCHA) | Ensures humans are the ones interacting with the website and not bots. |
| test_cookie | Google (DoubleClick) | Tests if the user's browser supports cookies. |
| __Secure-1PSIDTS | Provides security to the user's login credentials. | |
| __Secure-3PSIDTS | Protects against unauthorized access to accounts. | |
| Analytics | ||
| Analytics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. | ||
| Name | Provider | Purpose |
| OTZ | Aggregates user information for Google services, like Google Analytics. | |
| VISITOR_INFO1_LIVE | Youtube | Tracks user behavior and measures the site's performance. |
| YSC | Youtube | Tracks the views of embedded YouTube videos. |
| __ft_referrer | HubSpot | Tracks user s navigation and preferences. |
| __lt_referrer | Internal (coats server) | Used to track referral information for analytics. |
| __hssc | HubSpot | Stores session-specific information for HubSpot. |
| __hssrc | HubSpot | Determines whether the user has restarted their browser. |
| __hstc | HubSpot | Main cookie for tracking visitors by HubSpot. |
| __utm_tracking_session | Google Analytics | Tracks user s session on the site for analytics purposes. |
| _ga | Google Analytics | Used by Google Analytics to distinguish unique users. |
| _ga_MF5RTEHN3W | Google Analytics | Stores session information and user interactions within the website. |
| _gid | Google Analytics | Used by Google Analytics to distinguish users. |
| _hjSessionUser_1686575 | Hotjar | Stores a unique user ID for session tracking by Hotjar. |
| _hjSession_1686575 | Hotjar | Stores session-specific data for Hotjar. |
| bcookie | Used by LinkedIn for identifying browser ID for tracking purposes. | |
| guest_id | Identifies the user on Twitter for analytics purposes. | |
| hubspotutk | HubSpot | Keeps track of a visitor's identity within HubSpot. |
| sbjs_current | Internal (coats server) | Tracks the current session for analytics. |
| sbjs_current_add | Internal (coats server) | Tracks the current session's additional data for analytics. |
| sbjs_first | Internal (coats server) | Tracks the first session for analytics. |
| sbjs_first_add | Internal (coats server) | Tracks additional data for the first session for analytics. |
| sbjs_migrations | Internal (coats server) | Tracks user behavior when migrating between pages or sessions. |
| sbjs_session | Internal (coats server) | Tracks the user's session for analytics. |
| sbjs_udata | Internal (coats server) | Stores user data for session management and analytics. |
| muc | Tracks user interaction and ad preferences. | |
| AnalyticsSyncHistory | Used to store information about the time a synchronization took place for analytics. | |
| UserMatchHistory | Ensures LinkedIn ads and personalizations are synced across platforms. | |
| lang | Remembers the language settings of users for a more personalized experience. | |
| ar_debug | Google (DoubleClick) | Used for debugging purposes in analytics tools. |
| _clck | HubSpot | Used to track user clicks and interactions on websites. |
| _hjSessionUser_744283 | Hotjar | Used to persist the Hotjar user ID and tracks user session across pages for session replay |
| Marketing | ||
| Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. | ||
| Name | Provider | Purpose |
| DV | Used for advertising purposes to serve and track the effectiveness of advertisements. | |
| __Secure-1PAPISID | Google, Youtube | Used for targeting purposes to build a profile of the website visitor's interests. |
| __Secure-1PSID | Google, Youtube | Used to target ads to the user and prevent fraudulent ads. |
| __Secure-3PAPISID | Google, Youtube | Used for delivering personalized advertisements. |
| __Secure-3PSID | Google, Youtube | Used for targeting purposes to build a profile of the website visitor's interests. |
| _fbp | Used by Facebook to deliver a series of advertisement products. | |
| _gcl_au | Used by Google AdSense to experiment with advertisement efficiency. | |
| guest_id_ads | Identifies the user on Twitter for advertising purposes. | |
| guest_id_marketing | Used by Twitter for targeting and marketing purposes. | |
| muc_ads | Used by Twitter for personalized advertising. | |
| personalization_id | Used by Twitter to deliver personalized advertisements. | |
| li_sugr | Stores browser details to provide targeted advertising based on user behavior. | |
| DSID | Google (DoubleClick) | Used for personalized ads and user tracking across devices. |
| IDE | Google (DoubleClick) | Used for advertising purposes to deliver targeted ads. |
| IR_PI | HubSpot | Used to track user interactions with personalized content. |
| _tt_enable_cookie | TikTok | Used to track user preferences and interactions with TikTok. |
| _ttp | TikTok | Used for tracking user interactions and delivering personalized content. |
| _uetvid | Microsoft | Used for tracking user behavior for advertising purposes. |
| fr | Tracks users across websites to serve personalized Facebook ads | |
| Personalization | ||
| Personalization cookies allow the website to remember information that changes the way the website behaves or looks, like preferred language or region. | ||
| Name | Provider | Purpose |
| APISID | Used to store user preferences and information when using Google services. | |
| LOGIN_INFO | Stores preferences and other information related to Google services. | |
| NID | Used by Google to store user preferences and personalize ads on Google sites. | |
| SAPISID | Identifies the user and tracks user preferences related to Google services. | |
| VISITOR_PRIVACY_METADATA | YouTube | Stores privacy settings for YouTube videos embedded on the site. |